Emergency boiler service.Nights, weekends, holidays.

The phone line is open 24/7 and every call reaches a person. Getting to you depends on district, hour and technician load: in working hours most urgent calls are reached the same day; at night and on weekends as fast as possible — and we give you a real time window on the phone rather than a vague "on our way".

What counts as an emergency

• Gas smell — close the valve, open windows, touch no switches or doorbells, leave the flat and call from outside. Inform the gas utility's emergency line too.
• Water leaking from the boiler — close the valves under it, cut its power; risk to the flat below means urgent attendance
• Heating completely down in winter — households with babies, elderly or sick members get priority
• No hot water — note the fault code and call; we read most codes on the phone and tell you what to try before we arrive
• Carbon-monoxide alarm — leave the flat, call 112; don't run the appliance until we have checked it

Solved on the phone

Some issues need no visit and we help free of charge: a one-off top-up of low pressure, a reset, room-thermostat settings, clock after a power cut, summer/winter mode. We try these together first.

Emergency fees

The call-out fee is stated on the phone in advance; if night or public-holiday call-outs carry a surcharge, that is stated too. The repair price is quoted after on-site diagnosis for your approval — no surprises. Frequently replaced parts (electrodes, pump, expansion vessel, pressure switch, NTC) are carried in the van; most emergencies are closed in one visit.

Fewer emergencies

Most emergency calls come from boilers that skipped their pre-season service. An annual service in September–October sharply cuts the odds of a mid-winter emergency.